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Home Connections

Most transfers from Council housing now happen through the choice based lettings scheme called Home Connections. Home Connections gives you choice when looking for a home. We advertise our available homes and you tell us if you are interested in them. You will only be able to bid for properties if you have the minimum number of housing points required for the property as shown on the website and in property adverts. All you would need to know is your user ID and PIN which will be posted to you when you first register for a transfer. If you have already registered and you cannot remember your ID or PIN, please contact us.

The type of properties you can bid for will depend on your housing points and the number of people living with you.

There is no limit to the number of properties you can bid for.

Bidding for properties

You can bid for properties online, or by phoning 020 7974 5909.

Below is more information about the bidding process and what it involves.

How many properties can I bid for?

There is no limit to the number of properties you can bid for. Details on how to bid will be on the advert/website.

What if I do not have access to the internet?

There is internet access at the town hall and soon on the 4th Floor at Charles House. There is also internet access at Grenfell Tower Lancaster West Estate and most of the Borough’s branch libraries have access to. You will also receive adverts in the post of vacancies of the bed size you are registered for.

What if I need help to bid?

You can contact the allocations team who would be happy to advise you what vacancies are available. You can also download and complete the form 'Do you want us to bid for you?' which will enable us to bid on your behalf without you contacting us.

Can I use my mobile phone to bid?

Yes you can. You will need your user ID and the property reference number.

  • Step 1 open a new text message
  • Step 2 enter “bid” at the start of the message followed by the # key
  • Step 3 enter your User ID then #
  • Step 4 enter your PIN then #
  • Step 5 enter advert number
    Leave no spaces.
    To bid for further properties add another # followed by advert number leaving no spaces.
  • Step 6 press send on your mobile key pad to 0780 014 0736.
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