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Following up a complaint

If you have recently made a complaint about something and we have responded saying we will take action, but have failed to do so, you need to contact the Customer Relations Team. The Customer Relations Team will investigate your claims and, if they are substantiated, we will provide a new time-frame for action within 5 working days.

Download a complaints form [PDF] (193 kb)

Contact the Customer Relations Team

If you have any questions about the procedure please do not hesitate to contact the Customer Relations Team

By Post

Completed application forms should be sent, freepost, to the following address:

Customer Relations Team, Kensington and Chelsea TMO, FREEPOST RLYX-BE2B - CLYB, Charles House, 375 Kensington High Street, LONDON W14 8QH.

By Email

Email: complaints@kctmo.org.uk

By Phone

Telephone: 020 7605 6401

The team is available to answer your calls between 9am and 5pm, Monday to Friday.

PDF Information

The PDF documents above will open in new windowFollow this link to download a copy of Adobe Acrobat Readers and you will need Adobe Reader to view them:

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