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Complaints about Contractors

The TMO expect high standards of customer care and quality of work from our contractors as well as our own staff. If you feel our contractors are not maintaining high standards your first step should be to contact the relevant Technical Services Team or the Customer Services Centre. If you are unsure who to contact please phone the Customer Relations Team.

If the problem is on-going and you would like your concerns formally registered you should contact the Customer Relations Team. All complaints about contractors are logged on a database and data is available to residents. You can make a complaint via letter email, complaints form or telephone call. When making a complaint you should outline the contractor concerned, the nature of the complaint and any relevant dates. You will receive an acknowledgement letter within two working days.

In the case of more serious allegations a formal investigation with the contractor will occur immediately.

Download a Complaints Form [PDF] (kb)

(Back to the Complaints Menu)

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