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Overdue repairs

We aim to complete all repairs within the projected timescale (between 1 day and 28 days depending on the priority). When you report a repair, we will categorise the work as follows:

  • Emergency - to attend within 4 hours and complete within 24 hours
  • Urgent - between 3 and 7 working days
  • Routine - within 28 working days

On occasions, things don’t go according to plan and the repair is not completed within target. If this happens to you, please contact Customer Services on 0800 137 111 and we will investigate this for you.

It is important that you let us have feedback about the repairs service generally or your individual repair. We need to know when things go well, or should you feel dissatisfied with our repairs service you should contact us to discuss the matter so the problem can be resolved to your satisfaction. Follow this link for our contact details: www.kctmo.org.uk/ContactUs.

As a tenant you have specific rights when it comes to repairs. For further information about these rights please follow this link to visit the Office of the Deputy Prime Minister's (ODPM) website: www.odpm.gov.uk/stellent/groups/odpm_housing/documents/page/odpm_house_601829.hcsp

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